September 1, 2016

Service Excellence at Mission Health – Recognizing Team Members Who Go Above and Beyond

Annually, Mission Health recognizes team members and care teams who go above and beyond in service, quality, teamwork, patient experience and leadership for Mission Health. Wednesday, Aug. 17, marked the fifth annual Service Excellence Awards banquet, and it was a night of celebrating and storytelling to remember. Be inspired and catch a recap of the evening here with photos, videos and stories of the people and projects who shine for Mission Health, and are some of the best of the best nationally in the healthcare industry.

2016-service-excellence-tenure-rose-seleska-judy-kuykendallYears of Service

The evening began by recognizing our dedicated tenure employees for their Years of Service, who have been with Mission Health for 45 years or more. We asked each of them what they love most about healthcare.

  • Rose Seleska, Health Unit Coordinator, 7 North, Mission Hospital – “Each day is like a new chapter that is opened. I enjoy my work and something new pops up each day.” (photo: 2016-service-excellence-tenure-rose-seleska-ron-paulus) 
  • Judy Kuykendall, Clerk, Operating Room, Mission Hospital – “In healthcare you touch many lives as you are also touched by the people you come in contact with and meet. For me, making a difference, however small, in people’s lives and caring for others is very rewarding. I have had the pleasure of seeing miracles, meeting many gifted caring people from all walks of life. You become a family away from home, and that is something special.” (photo: 2016-service-excellence-tenure-judy-kuykendall-ron-paulus) 
  • Pat McClellan, Pharmacy Tech, Blue Ridge Regional Hospital – “I have truly appreciated being part of the team in Spruce Pine. I have had such meaningful relationships throughout the years, and I look forward to the next phase of my career, my retirement in 2017.” 
  • Ronald “Ronnie” Owen, Environmental Services Tech, Transylvania Regional Hospital – “Over the years, I’ve worked in many departments, including direct patient care as an orderly up until the 1980s, during which time I took care of patients and I feel like I am working with my family. Everybody works together and I enjoy taking care of people, being with people and helping.” 
  • Glenda Williams, Radiation Therapist, Mission Hospital – “What I love most about healthcare? First and foremost, you are helping people. Second, the technology is always changing and growing, making treatment and care for patients better, as well as keeping caregiving an educational, interesting and challenging experience. Third, you work alongside some of the most caring, hardworking, intelligent and talented people.” 

Michele Woods, nurse manager at McDowell Hospital, with Ronald A. Paulus, MD, President and CEO, Mission Health

Leader Excellence

Throughout the year, Mission Health solicits nominations from across the organization for those who demonstrate excellence in leading self, leading others, leading results and leading the organization. These can be either formal leaders (with titles and staff reporting to them) or informal leaders who lead from the grassroots. Eight are honored each quarter, and of the 32 who received this award in the last year, one is honored with the overall Leader Excellence Award. Meet Michele Woods, nurse manager for women’s, infusion and cancer services at McDowell Hospital—this year’s Annual Leader Excellence Award recipient.

Quality Team Awards

Our annual Quality Team Awards showcase teams who demonstrate exceptional teamwork, innovation and initiative to drive improvement in processes and outcomes. This year’s project teams reflect the innovative and cutting-edge work that occurs at Mission Health. Even more so, they represent the kinds of dedicated and skilled people Mission Health has driving process improvement for the advancement of patient care:

  • Blue Ridge Regional Hospital Mauzy Phillips – Answering the Call
  • CarePartners – Home Health and Pharmacy Collaboration
  • Mission Health – Emergency Department Redesign and Throughput at Angel Medical Center, Blue Ridge Regional Hospital and Transylvania Regional Hospital
  • Mission Health – Large and Small Bowel Surgery Care Process Model
  • Mission Hospital – Patient Observer, or “Virtual Care Sitter”
  • Mission Hospital – Culture Follow-up: An Emergency Department and Pharmacy Collaboration
  • Mission Hospital – Pediatric Emergency Care Unit (PECU)

What makes these projects stand out?
We asked our award winning team members to tell us about their projects. Learn about the 2016 Quality Team Award projects in these videos.

Patient Experience Awards

2016-PRC-awardsAnnually, Professional Research Consultants (PRC) designates national Excellence in Healthcare Awards at the hospital, unit and individual provider levels based on patient ratings as “Excellent” for Overall Quality of Care in three categories: 4-Star, 5-Star and Top Performer. Congratulations to this year’s winners across western North Carolina from Mission Health!

The 4-Star Award recognizes facility units (inpatient, outpatient and emergency department levels) that score in the 75th—89th percentiles:

  • Highlands-Cashiers Hospital Emergency Department Services
  • Mission Hospital Inpatient Services

The 5-Star Award recognizes healthcare facilities, providers, outpatient service lines and inpatient units that score in the top 10 percent (at or above the 90th percentile):

  • CarePartners Inpatient Rehab
  • Highlands-Cashiers Hospital Radiology
  • Mission Health Cancer Center Pediatric Hematology and Oncology
  • Mission Hospital:
    • Cardiovascular Progressive Care
    • Neuro Trauma Intensive Care Unit
    • Medical Cardiac Step Down A
    • Pulmonary Medical Care
    • Trauma Care
    • Maternal Fetal Medicine
    • Women’s Surgical
    • Neonatal Intensive Care Unit
    • Laboratory
    • Asheville Surgery Center
  • Mission Medical Associates
    • Mission Weight Management
    • Mission Wound
    • Fullerton Genetics Center
    • Asheville Cardiology Associates – Pediatrics
    • Mission Children’s Pulmonology
    • Mission Children’s Neonatal Development Follow-up Program
    • Asheville Family Medicine
    • Mission Children’s Dental
    • McDowell OB/GYN
    • Toxaway Health Center
    • Transylvania Women’s Care

The Overall Top Performer Award is PRC’s highest honor—with two distinctions, this recognizes healthcare facilities, units or service lines for Overall Quality of Care and providers for Overall Quality of Doctor Care that score at the 100th percentile.

2016-PRC-top-performer-mission-hospital-CICUOverall Quality of Care:

  • Mission Hospital
    • Cardiovascular Intensive Care Unit
    • Neurosciences
    • Spine
  • Mission Children’s Endocrinology

Overall Quality of Doctor Care:

  • Ladson Gaddy-Dubac, MD – Mission Women’s Care Franklin
  • Emily Diznoff, MD – Asheville Family Medicine
  • Marcus Barnett, MD – Asheville Orthopaedic Associates

Mission Health’s 2016 Service Champion honorees with Ronald A. Paulus, MD, President and CEO, Mission Health, Kathy Guyette, Senior Vice President, Patient Care Services and President, Regional Member Hospitals, and Jill Hoggard Green, PhD, COO, Mission Health and President, Mission Hospital

Service Champions

Nominated by their peers, these Mission Health team members go above and beyond to provide unique and unparalleled service and exceptional care for patients, visitors and their colleagues. This year’s Service Champion recipients shine for Mission Health—meet them in this inspiring video.

  • Paul Wooten, Radiology Tech, Angel Medical Center
  • Jamie Pate, RN, Labor and Delivery, Blue Ridge Regional Hospital
  • Daniel Edwards, Physical Therapy Assistant, CarePartners
  • Hyacinth Wilson, Practice Specialist II, Outpatient Rehab Services, CarePartners
  • Lacey Killian, RN, Acute Care, Highlands-Cashiers Hospital
  • David Grindstaff, Materials Management Supervisor, McDowell Hospital
  • Erin Garland, Health Unit Coordinator, Medical-Surgical Progressive Care, Mission Hospital
  • Jeanie Bollinger, RN, Clinical Nurse Specialist, Adult Acute Care, Mission Hospital
  • Jeffrey Whitridge, Clinical Nutritionist Educator, Food and Nutrition Services, Mission Hospital
  • Stephanie Taylor, Environmental Services Technician, Mission Hospital
  • Timothy (Tim) Earley, Food Services Assistant, Food and Nutrition, Mission Hospital
  • Kristi Manke, Patient Care Technician II, Emergency Care, Transylvania Regional Hospital

Anna Woodfin Award

Of our Service Champions, one is honored with the annual Anna Woodfin Award. This individual demonstrates the drive and tenacity it takes to take care of the people in western North Carolina. Meet Jeanie Bollinger, MSN, RN, ACCNS-AG, CCRN, clinical nurse specialist in acute medicine at Mission Health, our 2016 Anna Woodfin Award recipient, in this video.

Learn more about Jeanie and the Anna Woodfin Award.