December 28, 2017

Jackie Medland: The Greatest Gift

By Jackie Medland
President/CNO, Highlands-Cashiers Hospital

In the midst of this holiday season, I reflect upon the greatest gift Highlands-Cashiers Hospital, the Eckerd Living Center, and our affiliated practices gave to our community – the gift of quality and compassionate care. And at the heart of this care for the nearly 4,300 individuals who needed our healthcare services this past year, are our devoted care team members.

Our caregivers – physicians, nurses, therapists, and support team members like CNAs, food and nutrition staff members, and our environmental services team – possess a selflessness that becomes immediately apparent as we watch them live out their vocations. Their resiliency and tenderness are offered so selflessly, day in and day out, that I stand in awe of their gifts.

Examples abound every day. Like the lab technician who works on Christmas when everyone else is with their families, or the nursing assistant who brings an overnight bag as the community awaits a crippling snowstorm. While we’re sleeping, it’s easy to forget that there are physicians, nurses and other team members working that night and every other night. It’s not until we have some type of personal experience with these generous caregivers that we really get the opportunity to fully appreciate their help. These professionals step up and show up, in the most remarkable of ways.

I joyously celebrate our providers who make this community stronger and healthier, and thank them for being our greatest gifts. These special people not only bring light to the dark days our patients sometimes experience, they are proof that it is better, truly, to give than to receive.