Hey there, kiddos – both young and old, alike! Scrubs the Elf here again, this time to tell you about my wonderful visit to CarePartners in Asheville!
I kicked-off my visit at the HR department, where I found some members of the holiday celebration team meeting about all of the fun plans for the holiday season. I loved learning about all the recognition and celebrating in their future, and I even offered my expert advice on maximizing the fun. Before I left, I took a photo with Tammy, Nicky, Katy and Robert.
Up next, I arrived at the CarePartners Rehabilitation Hospital, and after being educated on HIPAA and Infection Prevention, I landed upon a shelf at the Pisgah Nurses’ Station. I helped Libby as she was orienting a new nurse named Kayla to the unit. I learned that all of the nurses’ stations in the Rehab Hospital are named after area mountains (Pisgah, Balsam, Mitchell, and Roan), and that CarePartners has been serving WNC as a hospital in some form since 1938. My favorite fact is that the Rehab Hospital’s Patient Satisfaction rates are in the 99th percentile in the nation!
I was also able to attend one of the Rehabilitation Hospital Interdisciplinary Team Conferences along with case managers, therapists, nurses and physicians. During the meeting, I learned that once a week all of the team members caring for a patient come together to discuss progress and discharge goals. I also found that getting each patient to maximum independence is always the goal! Before my next stop at CarePartners, I made sure to get a photo with the Inpatient Interdisciplinary team, then another with rehab nurses Libby and Roxanna.
Then it was onto my final stop at CarePartners, a very important Communications in Healthcare class. I picked up some valuable information about how to clearly, respectfully and confidentially interact with our patients and their families. I learned to understand the importance of effective communication and how it relates to the overall experience of the patient, and how to practice reflective listening and the ways this helps our patients and families feel they are being heard.
Wonder where will I go next? Follow along!
P.S. – Click here to keep track of all my holiday stops with Mission Health this holiday season!